FAQ
Frequently Asked Questions
What is Your Service Like?
When you call Allgood, you will speak with one of our friendly customer service representatives. We encourage you to tell them a little bit about your situation including any pertinent history with your homes plumbing. Our customer service representative will answer as many questions as they can and will set up an appointment for one of our service technicians to come to your home or business. If you need service immediately, we specialize in emergency service and can provide immediate assistance in most cases. Call now for emergency service!
What Forms of Payment Do You Accept?
We accept all major credit cards, in-state checks and cash. Allgood Plumbing, Heating & Cooling also offers some special financing options including 12 months special financing. Subject to credit approval. Ask for details.
Are You Licensed?
Allgood is Georgia licensed and insured. All work performed by our company is backed by our entire company. We recommend verifying the proper licensing and insurance of every contractor you have perform work on your home. A copy of licensing and proof of insurance gladly provided upon request.
What Are the Available Times to Schedule an Appointment Through Allgood?
We strive to serve all customers as quickly and as conveniently as possible. Unless there is an emergency or special circumstances we normally commit to servicing our customers between 8AM and 8PM. Because we never know exactly how long an appointment will take, and we want to be sure to give each customer outstanding service and our undivided attention, we do not guarantee an exact arrival time. Let us know your preferred time window for a morning or afternoon appointment and our dispatcher will give you a phonecall 30 minutes to an hour before our technician heads over to your house. We respect your time and will make every effort to accommodate scheduling needs.
What Does It Cost For You to Take a Look At My Problem?
Allgood is able to provide written on-site estimates in most cases. Examples of cases where there will be a charge for an estimate include times when drywall must be cut to see a problem, if a sewer camera is required to fix a problem, and if electronic troubleshooting is involved. Also, in order to qualify for a low cost estimate, the homeowner must be present and be seriously considering having work done. Any time there is a charge for performing a task, the service technician will inform you in writing how much the charge will be and what it will be for. You authorize all work before any charges occur as part of our no surprise guarantee!
Is it Important to Use a Licensed Plumber?
Absolutely. The state of Georgia imposes license requirements on plumbers and HVAC technicians for a good reason. Repairs and installations that are not made up to state code can cause significant property damage and bodily harm up to, and including, death. Licensing protects you, the homeowner, against shoddy craftsmanship and unsafe installations. Not to mention that most insurance agencies will not insure non licensed individuals when the state has a licensing requirement that is trade-specific. Unlicensed equals uninsured in most cases. Verify the people performing work in your home hold a proper state license and have the proper insurances to protect your home and family’s safety.
I Have an Emergency After Regular Business Hours. What Should I Do?
Call us now! Allgood offers emergency service. If a problem is causing property damage or extreme inconvenience, feel free to call our main number and speak with our answering service. The answering service will in turn call our on call supervisor, who will then give you a call. Our phones are answered by a live person 24 hours a day 7 days a week 365 days per year. We are here when you need us!